If you take 2 and a half hours to change the oil in my car, I’ll still fill out your survey and give you good marks if you are a nice guy, but if you constantly call and e-mail me to take another survey, I will try and waste a little bit of your time too.
“Two and a half hours for an oil change. Not an exaggeration. Got in at 10:00am left at 12:45pm. Nobody gave me an update about what was going on, or why it was taking so long. I can only assume Daniel Plainview was back there digging for the oil himself. Given the lack of modern equipment available to Daniel Plainview, I can understand why it would take so long, and even go as far as commending Daniel Plainview for the rapid fashion in which he dug for, and obtained the oil which was then put into my car, a machine that must baffle Daniel Plainview to no end. But since nobody let me know what was going on with my car, I can only speculate as to whether Daniel Plainview was a part of this process or not. If in fact Daniel Plainview is a member of the Westchester Toyota team, I am wondering whether employing Daniel Plainview to dig for your oil is an effective business practice. I certainly do not want to tell you how to do your job, nor do I claim to be an expert in the automotive field, but hiring a turn of the century oil tycoon to harvest Texas Tea for you seems a bit short sighted. Something to think about.”